Privacy Policy

1. Introduction

Empress Home Care ("Empress", "we", "us", or "our") provides domestic staffing and recruitment services connecting clients with home care professionals across Uganda. This Privacy Policy explains what information we collect from clients and job applicants, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

2. Information We Collect

We collect information directly from you when you submit forms on our website, apply for a position, or communicate with our team. Depending on whether you are a client or an applicant, this may include:

• Contact details — full name, phone number, email address and physical location
• Household requirements — worker type needed, budget, working hours and special requirements (for clients)
• Identity documents — National ID number, passport photo and CV (for job applicants)
• Employment history — experience, skills, languages spoken, education and references (for applicants)
• Communication records — messages sent through our contact forms, WhatsApp or email

3. How We Use Your Information

We use the information we collect to operate and improve our staffing services, including to:

• Match clients with suitable, vetted domestic professionals
• Conduct background checks, reference verification and skills assessments on applicants
• Communicate with you about your enquiry, application or placement
• Prepare employment contracts and placement documentation
• Send updates, hiring tips or newsletters, where you have opted in
• Maintain records required for legal or regulatory compliance

4. Information Sharing

We do not sell your personal information. We share information only as necessary to deliver our services — for example, sharing an applicant's profile and vetting summary with a prospective client, or sharing a client's household requirements with shortlisted candidates. We may also share information with background-check partners, payment processors, or legal authorities where required by law.

5. Data Security

We apply reasonable administrative, technical and physical safeguards to protect your information from unauthorised access, loss or misuse, including restricted access to sensitive documents such as National ID uploads and secure storage of client and applicant records.

6. Data Retention

We retain client and applicant information for as long as necessary to fulfil the purposes described in this policy, including ongoing placements, legal obligations and dispute resolution. Applicant documents for candidates who are not placed may be retained for future opportunities unless you request deletion.

7. Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your data where it is no longer needed for a legitimate purpose. To exercise these rights, contact us using the details on our Contact page.

8. Cookies & Website Data

Our website uses cookies to remember your preferences, such as dark mode settings and your cookie consent choice, and — where you've given consent — to understand how visitors use our site so we can improve it. For full details on the cookies we use and how to manage them, see our dedicated Cookie Policy.

9. Children's Privacy

Our services are intended for adults seeking or offering domestic employment. We do not knowingly collect personal information from children. Any information about children in a household (for example, in a nanny placement) is provided by the parent or guardian solely to help us match a suitable caregiver.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out via our Contact page, call us at +256 790 481 592, or email empresshomecareug@gmail.com.